Welcome to Bharat trending ! We strive to provide high-quality products and excellent customer service. This Refund Policy outlines the terms and conditions regarding refunds for purchases made through our website. Please read this policy carefully before making a purchase.
1. Eligibility for Refunds:
a. We offer refunds for eligible products based on specific criteria outlined in this policy. To be eligible for a refund, you must meet the following conditions:
i. The product must be purchased directly from our website.
ii. The refund request must be made within 7 days of receiving the product.
iii. The product must be in its original condition, unused, and undamaged.
iv. The product must be returned in its original packaging, including all accessories and documentation.
2. Non-Refundable Products:
a. Certain products are non-refundable unless they are faulty or damaged upon receipt. These products include, but are not limited to:
i. Customized or personalized items.
ii. Perishable goods.
iii. Products with hygiene concerns (e.g., cosmetics, intimate apparel).
b. If a non-refundable product is faulty or damaged, please refer to Section 4 (Faulty or Damaged Products) for further instructions.
3. Refund Process:
a. To request a refund, please contact our customer support team with your order details and reason for the refund. We will review your request and guide you through the process.
b. If your refund request is approved, you will be provided with instructions on how to return the product. You are responsible for the return shipping costs unless the product is faulty or damaged.
c. The product must be returned within 3 days from the date of refund approval. Please ensure that the product is securely packaged to avoid damage during transit.
d. Once the returned product is received and inspected, we will notify you of the status of your refund. If the product meets the eligibility criteria, we will initiate the refund process.
4. Faulty or Damaged Products:
a. If you receive a faulty or damaged product, please contact our customer support team immediately, providing detailed information and supporting evidence, such as photographs or videos showcasing the issue.
b. We may request additional information or arrange for a return or inspection of the product to determine the cause and extent of the fault or damage.
c. Depending on the situation, we will offer one or more of the following resolutions:
i. Replacement: We will send you a new product to replace the faulty or damaged one.
ii. Repair: We will arrange for the repair of the product by an authorized service center.
iii. Refund: If a replacement or repair is not feasible, we will provide a refund for the faulty or damaged product.
d. The resolution offered will be at our discretion, taking into account the nature of the product, the extent of the fault or damage, and available options.
5. Refund Methods and Timing:
a. Refunds will be processed using the original payment method used for the purchase, unless otherwise specified.
b. The timing of the refund may vary depending on factors such as the payment method, financial institution processing times, and location. Please allow up to 15 business days for the refund to be reflected in your account.
c. If you have not received your refund within a reasonable timeframe, please contact our customer support team for further assistance.
6. Non-Refundable Fees:
a. Please note that certain fees associated with the purchase, such as shipping charges, customs duties, taxes, or import fees, are non-refundable. These fees are separate from the product cost and will not be included in the refund amount.
7. Change of Mind:
a. If you change your mind about a purchase and wish to return the product for a refund, please refer to Section 1 (Eligibility for Refunds) for the eligibility criteria.
b. In cases where the product is eligible for a refund, you will be responsible for the return shipping costs. The product must be returned in its original condition, unused, and undamaged.
c. Once the returned product is received and inspected, we will notify you of the status of your refund. If the product meets the eligibility criteria, we will initiate the refund process, excluding the original shipping charges.
8. Contact Us:
If you have any questions, concerns, or require further assistance regarding our refund policy, please contact our customer support team. We are here to help and provide you with the necessary information and support to ensure a smooth refund process.
Note: This Refund Policy is subject to change without prior notice. Please review the policy periodically for any updates or revisions.